Technical Writer & Virtual Trainer


Published on December 2, 2019

With the most intuitive, secure, and powerful travel solutions, companies save money, their employees stay connected, and everyone gets more done.

Deem is used by more than 50,000 corporate customers and plugs into the world largest travel management companies and expense providers. The company is headquartered in Silicon Valley, California, with offices in Bangalore, India and Dublin, Ireland.

Deem is wholly owned by Enterprise Holdings, the world largest car rental provider, and an industry leader in mobility and technology. Enterprise Holdings is one of the top global travel companies, ranking ahead of all other car rental companies, many airlines and most cruise lines, hotels, tour operators and online travel agencies, based on its annual revenues. Teamwork, accountability, great attitude and having FUN are critical to our team success!

We are seeking an experienced and professional Technical Writer & Virtual Trainer with a solid foundation in web technologies and familiarity with Software-as-a-Service (Saa S) applications to assume full responsibility for building and maintaining various documentation components as well as virtually presenting them. In addition, the role will involve virtual training of related materials to site configuration managers (technical users) as well as end-users.

Responsibilities:Create and update documentation for the Deem technical teams including but not limited to: API descriptions and details Architecture and design overviews, descriptions, and diagrams Application control, data, work, and error handling flows Configuration and infrastructure requirements and descriptions Network and infrastructure overview and detailed diagrams and descriptionsCollaborate with systems and development staff to collect and interpret technical information. Write Wiki, Walk Me, and release note contentUpdate training scripts as necessaryProvide virtual training to Site Administrators and End Users 20% of the timeExperience/Skills Required:Bachelor degree (or equivalent) in a technical or communications field with at least 6+ years of experienceExperience documenting enterprise-scale application programming interfaces (APIs) and applications and infrastructure that run on Linux and UNIX-like operating systems for web Saa S and mobility productsExperience writing API and Java documentationWorking knowledge of web technologies including REST APIs, Java, XML, JSON, browsers, networks, application servers, storage systems, and database technologiesWorking knowledge of mobile technologies including mobile operating systems, development environments, and programming languagesAbility to obtain detailed information from multiple subject matter expertsFamiliarity with structured documents and wikisFamiliarity with XML-based publishing systems and HTML editorsExperience with PDF creation, screen capture utilities, and image editing softwareExperience with visualization software to create images and diagrams of complex systems and infrastructureExperience providing virtual training to technical and non-technical users of Saa S or web-based productsExperience as a team player in small to mid-sized companiesExcellent communication skillsExperience/Skills Desired: is a property of
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