3+ years of experience working in account management or technical customer service; experience within the enterprise software industry is a plusExperience advocating for customers and ability to foster and cultivate relationships with enterprise customers and partners by delivering outstanding subscriber valueExperience dealing with large customers and complex technical support issuesDemonstrated ability to manage critical customer support escalationsExcellent knowledge of common enterprise software applications and serversExperience coordinating across functions including management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectationsGood understanding of technical support and professional services processes and workflowsExperience with (SFDC) customer relationship management (CRM) and case management solutionsExcellent understanding of the open source development model and open source software solutions like cloud computing and Dev OpsFamiliarity with Red Hat portfolio of offerings and subscription business modelOutstanding communication skills to lead on-site, strategic business reviews, highlighting aspects of customer success with stakeholders ranging from individual contributors to executive managementExcellent time management skills; ability to prioritize your workloadCurrently residing in the Central U. Bachelor degree, preferably in a business or technology-related disciplineRed Hat is proud to be an equal opportunity workplace and an affirmative action employer.
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