You will analyze our customer interactions to identify articles to optimize, find opportunities to add additional content and provide feedback to the product team.
Fleetio is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Transportation technology is a hot market and we are leading the charge, with raving fans and new customers signing up every day. You will be responsible for maintaining all key processes around content management including development, approval, publication, and refreshes.
You will be an expert on the Fleetio platform and the fleet industry and use that knowledge to support various internal departments with your assistance and content. We are looking for someone who is tech-savvy, a stickler for grammar, and an expert at finding just the right combination of words to make complex subjects easy to understand.
What you will be doingCollaborate with stakeholders to create written and video documentation to help our customers better understand our features. Master our knowledge base platform (currently Zendesk Guide): adopt existing practices and advocate for new approaches and implementation.
Ideally, our top candidate has previous experience analyzing user inactions with a tool such as Google Analytics, Fullstory or Heap.