Onboarding Coordinator


Published on January 19, 2020

ABOUT HOPPERAt Hopper, we are on a mission to make booking travel faster, easier, and more transparent. Recognized as the fastest-growing travel app by Forbes and one of the world most innovative companies by Fast Company two years in a row, Hopper has been downloaded over 40 million times and has helped travelers plan over 100 million trips and counting. Take off with us!

THE ROLEWe are looking for a highly organized Agent Onboarding Coordinator, who has great attention to detail, to join the Air Service Operations team. As an Agent Onboarding Coordinator, you have a passion for the travel industry, enjoy building connections with people and are naturally adaptable and welcoming. You will guide candidates from recruitment to the completion of the three-week agent onboarding program, representing the Air Service team to both remote and on-site hires around the world.

This is an excellent learning opportunity for candidates interested in pursuing recruiting, employee onboarding and Human Resources.

In this role, you will:Assist in the recruitment of potential remote candidatesExecute preliminary interviews of potential candidates located across different time zonesCoordinate communication with candidates and schedule interviewsCoordinate and schedule remote agent orientation, onboarding and training schedulesLiase regularly with cross-functional groups (managers, training teams, in-house and off-site human resource teams) across multiple time zones to develop a seamless candidate and new hire experienceBecome known as the 'go to' person for all areas of agent onboarding within the Air Service teamExperiment: we are an adventuresome bunch so expect that anything and everything can change! A perfect candidate has:2+ years experience working in general administrative coordination, preferably in employee onboardingPossess superb written and spoken communication skills. Proficiency in Spanish, Portuguese, or Tagalog is a strong assetBe prepared to work full-time hours on a schedule that includes evenings and weekends to adapt to our global hiring initiativesExcellent computer skills, a willingness and an eagerness to lead with a data-driven approach to employee onboardingPossess high level of understanding, patience and empathyPrevious remote work experience and appropriate remote work set-up - such as quiet space, stable internet connection, and a back-up locationPrevious experience working in a fast-paced startup environmentAre committed to continuous growth and learning.

You understand that every challenge is an opportunity and you get excited about learning new thingsBENEFITSWell-funded and proven startup with large ambitions, competitive salary and stock optionsDynamic and entrepreneurial team where pushing limits is everyday business100% employer paid medical, dental, vision, disability and life insurance plansAccess to a 401k (US) or Retirement Savings Plan (Canada)Easy commute with a paid-for public transportation or parking passIATA Travel Agent Card for discounts in the travel industryFully stocked kitchen with: coffee/tea, beer, bagels and snacks (both healthy and not-healthy)

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