Technical Content Specialist

Summary

Published on February 14, 2020

***This position is available to work 100% remote***CORPORATE VISION STATEMENT: To be and be known as the BEST in our industry.

The Technical Content Specialist plays a key role in translating technical specifications to simple and concise language and is responsible for creating, writing, and editing various types of service/product documentation, including RFP responses, how-to guides, references, manuals, job aids, or instructions. Working in tandem with Product Management, Sales, Engineering and Marketing, the Technical Content Specialist is also responsible for the overall administration, creation, and maintenance of the knowledge management infrastructure. The Technical Content Specialist will fulfill the role of Document Management process owner.

The responsibilities below are not exhaustive but are rather intended to show the general scope of the position. or equivalent combination of education and relevant experience required. 2+ years of Knowledge Base Management Required.

Outstanding written and oral communication required. Strong knowledge of Microsoft Office, Adobe Acrobat, Confluence and other tools used extensively in the creation, formatting and maintenance of documentation required.

Solid understanding of technology concepts and associated service offeringsFamiliarity and experience with technical writing general concepts and best practicesAbility to create, interpret and effectively execute formal processes and proceduresOverview:Responsibilities:Qualifications:

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