Please apply on our website, by visiting this link: Do you love to work with people who are having a massive impact on the lives of others?
Consistently grow personally and professionally? Be appreciated for the work you do not just by your coworkers but clients as well? If you are thinking 'yes' keep reading.
WHO WE ARE:Hi! We are ALAN, a SAAS (Software as a Service) company based in Austin, TX on a mission that solves the #1 pain point for agencies: getting their clients to work leads.
Work, we believe, needs to be fun, challenging and something that makes you so excited that you jump out of bed each morning. This person must keep up to date on the latest content that is to be released to our clients, as well as stay on top of current trends in our industry to ensure the most efficient nurturing of the leads. This person will be evaluated on their Customer Service skills, technical knowledge of all current products, and the ability to effectively nurture leads.
This person is also required to monitor the systems and inform management of any issues that may need to be addressed sooner rather than later. RESPONSIBILITIES:Learn and stay up to date and knowledgeable on all content releases within Gym Launch PortalLearn and utilize all applications necessary for the position such as Acuity, ALAN, Asana, and Google appsManually nurture leads by engaging them and suggesting times for an orientationUtilize resources to check Gym Owner availability and verify suggested times are validCreate and maintain streamlined, clear and consistent operation materials as needed; including both client-facing and internal processes/systems and giving explanations to the PIIT team on intended purposes. Work with Product Innovation & Implementation Manager to fortify structure, policies, and procedures for operating the live chatFollow up on all requests and concerns discovered while operating the live chatRESULTS:Answer all lead questions promptly and in an efficient wayNurture all leads to schedule an appointment and show upIdentify and document customer issues concerning productProvide timely feedback to management and cross departments seeking insightUse Asana as a base to relay all project/product progress as well as daily/ongoing tasks so the operational team can estimate accommodations accuratelyWeekly End of Week Reports are delivered to the PIIT Manager each Friday by EODREQUIREMENTS:Excellent internal and external communication skills, especially writtenShows aptitude for being a team player and mentor to peersMaintains a high level of understanding of all content provided by Product DevelopmentAble to work M- 7:00 AM - 1:00 PM CST and/or M-F 1:00 PM - 8:00 PM CST during regular business hours and open to working 2 weeks per month.
Friendly, Courteous, and ApproachableProvides constructive criticism in a professional manner to build someone up instead of tear downHigh-level problem-solving skillsAble to confidently and discreetly work with confidential informationAbility to effectively communicate via Zoom, Cliq, and emailStrong organizational and planning skillsTolerance for high-stress situationsAdaptable to a constantly changing environmentJob Type: ContractSalary: $12. 00 to $15. 00 /hourExperience:computer-based texting platform: 1 year (Required)Contract Renewal:PossibleFull Time Opportunity:YesWork Location:Fully RemoteSchedule: