Seasonal Full-Time Technical Support Associate-United States (Virtual Position)

Summary

Published on April 2, 2020

Support a varying work schedule to meet our business and customer needsComplete mandatory training (this schedule will be different from your work schedule upon hiring)Support customers through typing, phone, and computer skills by navigating the internet and website, multiple browsers, e-mail, social media and instant messenger, or chat toolsOwn problems and innovate on behalf of customersComplete mandatory training (this schedule will be different from your work schedule upon hiring)Actively problem solve and innovate on behalf of customersFollow detailed verbal and written instructionsProvide a work area free of distractionsOpportunity to learn other areas of the business and support specialty departments as neededThis seasonal position requires a full-time schedule that will vary. Ability to change your schedule based on business needs (every 3 weeks), with a two-week advance notice.

Please watch our Work from Home Agreement (https://youtu. be/yxrpb9p KHls) video for more information.

Associates are measured on several areas including, but not limited to, schedule adherence, contact quality, efficiency, and process compliance. PO Boxes are not supported; a physical address required for you to receive your equipment. Except as otherwise required by law, this role pays $15.

00 per hourNo Commute - work remotelyOvertime pay at 1. 5x base rateEmployee DiscountEmployee Assistance ProgramA supportive team of leaders and peersGain customer service experience and build your resumeAs a candidate, youlive in one of the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Michigan, Mississippi, Missouri, Nebraska, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin and Wyoming.

Our Amazon Leadership Principles (https://www. amazon. jobs/en/principles) are not just words on a screen - they are a driving force in the decisions we make every day.

As an Amazon Technical Support Associate, it is a critical part of our mission to listen to the customer needs, deliver timely results, accurate information, personalized resolutions, and maintain our professional environment of supporting all Amazon customers.

A basic understanding of Device Platforms (Desktops, Laptops, Tablets, Mobiles, Gaming consoles, Streaming devices) and Digital Services (Videos, Music, Apps, video Games, streaming content, Cloud Storage) and associated technical terminologies; an ability to follow detailed verbal and written instructions; an ability to empathize with customers and prioritize their needs; and logical problem solving skills.

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