Customer Support Engineer

Summary

Published on May 21, 2020

About The Job:As a member of the Support Team at Scrapinghub, you will be responsible for providing customer support across all our platforms, working closely with development, sales and other technical teams to ensure our customers are receiving the best service possible. You are a creative problem solver with think-outside-the-box and can-do attitude and have a passion for great customer service.

* Demonstrate leadership and ability to work independently to resolve complex technical issues* Share ideas, issues and lessons learned with the rest of the team and the community by constantly adding to and updating our Knowledge Base and process documentation* Engage with engineering teams to help resolve issues and propose new features/processes that will improve our products and our customer service. * Assist developers in the customer organizations to help troubleshoot their spider code to the extent you can* Provide assistance to internal groups in Scrapinghub to troubleshoot issues and make configuration changes* Effectively collaborate within the team and with other teams to constantly improve the processes and tools for greater efficiency and better customer satisfaction* Work closely with Customer Success and Sales to make the onboarding experience smooth for customers during pre-sales and post-sales phase.

Job Requirements* 2+ years of support or equivalent experience in a customer facing role* Basic understanding of Computer Networks (DNS, HTTP, TCP/IP, TLS/SSL)* Fundamental knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql)* Experience with any server side programming* Familiarity with Linux/UNIX or Mac Terminal command-line and simple scripting* Basic understanding of Python to be able to write a simple code or review code.

* Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience* Strong team player with good analytical and technical writing skills* Strong relationship building skills with a sense of collaboration* Ability to multi-task and manage multiple priorities and commitments* Availability to work full time, during European working hoursyag Jzhkdap As CMn Uw7Cp JAMi See more jobs at Scrapinghub Apply for this Job Please reference you found the job on Remote OK, this helps us get more companies to post here! When applying for jobs, you should NEVER have to pay to apply. Posts that link to pages with 'how to work online' are also scams. When clicking on the button to apply above, you will leave Remote OK and go to the job application page for that company outside this site.

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