WisePops: Customer Success Specialist

Summary

Published on June 29, 2020

The missionWe are looking for someone who will be the first point of contact for Wise Pops' new users and existing clients. You will ensure the onboarding experience goes smoothly for new users and make sure existing clients get as much value as they can from our tool. Day-to-day tasksManage our support chat (US hours), quickly and efficiently providing expert replies to questions from our users Update and grow our help and how-to guidesHandle calls with prospects and clientsReport top feature requests to the teamRequirementsYou speak English fluently and can communicate complex concepts easilyYou can work autonomously with limited input from the rest of the team (important note: all other employees are located in Europe)You are empathetic and can put yourself in our users' shoesYou are comfortable speaking to all kinds of people, from top executives to junior employeesYou always go the extra mileBenefitsFull-time job (40 hours per week) Competitive salary 5 weeks of paid leave Budget for co-working space Laptop (PC or Mac)Recruitment process

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